Refund, Return & Replacement Policy
At outinworld.com, we are committed to delivering premium products and exceptional customer service. This policy explains your rights and our process for returns, refunds, and warranty claims.
1. Return Eligibility
- You may return any product within 7 calendar days of delivery for a refund (change-of-mind returns).
- Defective products may be returned or repaired anytime within the warranty period, as outlined in Section 5.
- All returns must meet these conditions:
- Products are unused and unopened for change-of-mind returns. For hygiene reasons, an espresso machine that has had water or coffee run through it is considered used.
- Product is in original manufacturer packaging, with all manuals, accessories (such as baskets, capsule adapters, cups and charging cables), and labels intact.
- Any free gifts or promotional items received with the product must also be returned.
2. Refund Conditions & Costs
| Case | Shipping Cost Deduction | Refund Processing Time | Refund Method |
| Return without defect | Shipping cost deducted from refund | 7–14 business days after inspection | Original payment method |
| Defective (within 30 days) | No deduction – we cover return shipping | 7–14 business days after inspection | Original payment method |
| Defective (after 30 days, under warranty) | No deduction – we cover return shipping | 7–14 business days after inspection (if refund/replacement issued) | Original payment method |
3. Refund Scope
- Refunds will be made for the product price only unless the return is due to a defect, in which case any original shipping fees will also be refunded.
- Shipping fees are non-refundable for change-of-mind returns.
4. Non-Returnable Items
We cannot accept returns for:
- Used products in change-of-mind cases, including espresso machines that have been filled with water or used to brew coffee.
- Items missing original packaging, manuals, or accessories.
- Products damaged due to misuse, negligence, or accident.
- Clearance or final-sale items.
5. Defects & Warranty Coverage
All Outin products are covered by a 1-year warranty against manufacturing defects.
The warranty does not cover damage caused by limescale build-up or lack of descaling and cleaning, use of liquids other than water in the water tank, or normal wear of consumable parts such as seals, filters and baskets.
A. Defects Reported Within 30 Days of Use
- If you notify us of a manufacturing defect within 30 days of first use, the product will be eligible for either:
- Full replacement, or
-
Full refund,
after inspection confirms the defect.
B. Defects Reported After 30 Days of Use (Under Warranty)
- If you notify us of a defect after 30 days but within the 1-year warranty period:
- We will first arrange repairs at no cost to you.
- If the product is beyond repair, we will offer a full replacement or full refund after inspection.
6. Return Process
- Email hello@outinworld.com with:
- Order number.
- Reason for return or warranty claim.
- Photos/videos showing the defect (for defective claims).
- Our team will review and confirm eligibility.
- We will arrange a courier pickup or provide return instructions. Please empty and dry the water tank before packing the machine.
- Refunds/replacements will be processed within 7–14 business days after inspection.
7. Order Cancellations
- Orders can be cancelled before shipment for a full refund.
- Once shipped, cancellation is not possible; you may request a return according to the terms above.
- Failed delivery orders that lead to cancellation will be subject to deduction of shipping charges.
Company Details
Outin – Operated by Antwork Trading LLC
Al Ittihad Rd, Dubai, UAE
Email: hello@outinworld.com
