Warranty & Replacements
Every OutIn product sold on outinworld.com is genuine stock supplied by the official authorized OutIn distributor in the Middle East and is covered by a 1-year local warranty against manufacturing defects, starting from the date of delivery.
What's covered
- Defects in materials or workmanship under normal household and outdoor use.
- Faults with the pump, heating system, battery or charging that are not caused by misuse.
What's not covered
- Damage caused by limescale build-up or lack of descaling and cleaning.
- Use of liquids other than water in the water tank.
- Normal wear of consumable parts such as seals, filters and baskets.
- Damage from drops, accidents, misuse, unauthorised repairs or modification.
How we handle a claim
- Within 30 days of first use: after inspection confirms the defect, you can choose a full replacement or a full refund.
- After 30 days, within the 1-year warranty: we first arrange a repair at no cost to you. If the product is beyond repair, we offer a full replacement or full refund.
- We cover return shipping for all confirmed defects.
Making a claim
- Email hello@outinworld.com with your order number, a short description of the issue and photos or a video showing it.
- Our team reviews the claim and confirms the next step, usually within 2 business days.
- We arrange a courier pickup. Please empty and dry the water tank before packing the machine.
Full terms are set out in our Returns & Refunds Policy.
Outin – Operated by Antwork Trading LLC
Al Ittihad Rd, Dubai, UAE
Email: hello@outinworld.com
