Frequently Asked Questions

We deliver across the UAE and the wider GCC. Delivery times and charges are listed on our Shipping & Delivery page.

Every OutIn product bought on outinworld.com has a 1-year local warranty against manufacturing defects, handled by our team in the region. See the Warranty page for what's covered.

Yes. You can return an item within 7 days of delivery. See our Returns & Refunds page for the conditions and how to start a return.

Email support@outinworld.com with your order number and a short description (photos or a video help). Our team replies in your time zone.

Up to 20 bar, enough for a thick crema and a rich aroma. For a stronger taste, brew with about 50 ml of water.

The basket and portafilter are one piece. Having a single outlet hole doesn't mean the basket is pressurized.

Not during the flight, under airline rules. You can carry it in your cabin bag.

Yes, as long as your charging adapter supports that voltage. The Nano charges at 5V and needs at least 15W.

Use a 5V/3A (15W or higher) USB wall charger. Low-power chargers, such as 5W phone chargers, won't charge it. If it still won't charge, try another USB-C cable, then contact us.

USB-C to USB-C and USB-A to USB-C both work, with a charger of at least 15W.

No. Charge it fully, then unplug it to brew.

Use a sponge and mild detergent on the removable parts. Don't wash the outer shell with boiling water, as it can fade the colour. The Nano also has a self-cleaning cycle: fill the tank with water and double-click the button.

Press the button once to switch it off.

The battery is low. Charge it fully before brewing.

After a long press you'll hear a beep and the LEDs will flash. Then just wait for your espresso.

No. Add ground coffee or a capsule, screw on the basket, add water and press the button. The Nano does the rest.

Tamp the coffee lightly and make sure the coffee or capsule chamber is screwed on tightly. If nothing comes out, run a brew with water only or double-click the button.

Up to the 80 ml mark. For the best crema, use about 50 ml.

Pure or filtered water. Mineral-heavy water causes scale to build up.

About 200 seconds to heat and brew 50 ml from 25°C to 92°C. More water takes longer. If the battery is too low, it won't heat even when plugged in.

No, it heats water only. Use the LattoGo to froth milk you've heated separately.

Check the portafilter is tight and the basket is fitted correctly. Coffee ground too fine can block the basket, so use an espresso grind.

• Light to medium roast: 1.2 to 2
• Medium roast: 2
• Medium to dark roast: 2 to 2.1

Not sure? Start at 2.1. A finer grind may not extract with some beans, but it won't damage the machine. Adjust to taste.

Nespresso Original Line capsules and compatible brands such as L'OR, Jacobs, Lavazza, Kimbo and Café Royal, as well as ground coffee. Press the capsule in firmly for a good extraction.

No. The included adapter does it for you.

No, the Basket Plus is for the Nano only. The Mino brews at 22 bar without extra accessories.

About 67 mm wide and 195 mm tall, and 685 g, so it fits in one hand.

Some parts in contact with hot water are plastic. All metal and plastic materials meet U.S. FDA food-safety standards.

Yes.

Not during the flight, under airline rules. You can carry it in your cabin bag.

Up to 6. It heats 50 ml of room-temperature water to about 93°C for each shot.

No. It takes Nespresso Original Line capsules and ground coffee. For ground coffee we recommend the OutIn Fino grinder.

Yes, with an adapter that outputs 20V at 30W or more.

Wipe the outside with a damp cloth. Remove the lower parts, fill the tank with water and double-click the button to rinse the inside. Removable parts can be washed with water. Don't use boiling water on the outer shell, as it can fade.

It should stop on its own. If not, press the button once to switch it off.

The battery is too low. Charge it fully first.

You'll hear a beep and the ring will glow orange.

No. Add coffee or a capsule, screw on the basket, add water and press the button.

Pure or filtered water. Mineral-heavy water causes scale to build up.

Yes. If the battery is completely empty, charge it for about 20 minutes on a 30W fast charger first.

About 149 seconds to reach 93°C, controlled by PID temperature control. If power runs too low, the light flashes red, it beeps once and brewing stops.

No, it heats water only.

Usually under-extraction: a grind that's too coarse, too little coffee, or stale beans. Use fresh, espresso-fine coffee in the right amount, and check the basket and portafilter are fitted properly.

Too coarse gives a thin shot with little crema. Too fine can choke the machine and taste bitter. On the Fino, use 1.2 to 2 for light to medium roasts, 2 for medium and 2 to 2.1 for medium to dark. If unsure, start at 2.1.

Remove the dosing funnel, fold the spoon and press the coffee down gently with its end.

The grind is usually too fine or there's too much coffee, which builds up too much pressure. Use a slightly coarser grind or less coffee. This won't damage the machine.

Nespresso Original Line capsules and compatible brands such as L'OR, Jacobs, Lavazza, Kimbo and Café Royal. Put the capsule in the adapter, place it in the portafilter and screw it on tightly.

No. The adapter pierces them when you insert the capsule.

Set the grind dial, add beans (up to 25 g), start the grinder, and gently shake or tap it while it grinds. Settings move in 0.06 mm steps and can be fine-tuned with the ring. Lower numbers are finer.

Yes. Turn the adjustment ring directly, without pausing.

Check you're turning the dial the right way. If you've taken the burr out, press the inner burr to make sure it springs back and is seated properly.

Low battery, jammed beans, the blockage protection (for example with very light roasts or a foreign object) or the 5-minute run limit. After 5 minutes, let it cool for 3 minutes.

It depends on the setting and roast. Darker roasts take longest. Maximum continuous run time is 5 minutes.

Static. Tap the grinder, grind about 0.5 g extra, or lightly mist the beans with water before grinding.

A little noise is normal at first and should settle after 2 or 3 uses. If it keeps grinding loudly or rattles, clean the inner burr and hopper.

No.

Use a 5V/1A USB wall charger, ideally with the original cable, pushed in until it clicks. A breathing white light means charging, a steady light means full. If it won't charge, try a different USB-C cable, then contact us. It works on 220V or 240V if your adapter supports it.

Not during the flight. You can carry it in your cabin bag.

Wipe the outside with a slightly damp soft cloth. For the inside, remove the inner burr as shown in the manual and clean the burrs and hopper with a brush or air blower. Don't rinse it with water.

Settings 1 to 3 work with the Nano's small chamber, and 2 is the most reliable place to start. With new beans, start with 6 g at setting 2. Go finer if it runs fast with little crema, coarser if it runs slow.

Setting 1 suits higher-pressure home espresso machines. For those, use about 16 g at setting 2 as a starting point and adjust between 1.2 and 2.1.

No, it froths only. For a hot latte, heat the milk first.

It clips onto your cup for hands-free frothing, adjusts the air intake as you tilt the frother, and works as a stand that keeps the whisk clean.

Not during the flight. Carry it in your cabin bag.

Both. The balanced design works either way.

A food-grade Tritan head on a 304 stainless steel shaft.

Yes, but the foam won't be fine enough for latte art. For lattes, heat the milk to about 60°C first.

No, it's designed for milk only. Protein shakes and other liquids can damage it.

No more than 40% full, because milk can double in volume.

High speed makes thicker, airy foam for cappuccinos. Low speed makes dense, silky microfoam for latte art.

No, it locks while connected to a charger.

Fresh whole milk. Oat and soy work, especially "barista" versions, but results vary. Skimmed and zero-fat milk don't froth well.

It's safe in glass, ceramic and stainless steel. Avoid scraping the bottom or sides of rough containers.

Use a standard 5V charger with the included USB-C cable (5W maximum). When off, the light shows battery level: white 50% or more, orange 20–50%, red under 20%. Breathing white means charging.

Check the cable is pushed in firmly and the port is dry, press the button once, and try a different socket. If it still won't work, contact us.

Rinse the whisk straight after use so milk doesn't dry in the mesh. The whisk and shaft can be hand-washed or put in the dishwasher below 85°C. Wipe the body with a damp cloth only and never submerge it.

Somewhere dry, away from children and pets. If you're not using it for a while, charge it every three months.

Use only OutIn accessories, don't run it continuously for long periods, and switch it off before lifting it out of the milk. For adult use only.